Analysing Cultural Impacts of Compouter-Mediated Communication in Organisations

In our research in progress, we study how CMC affects culture in office life. By culture we mean here our way of life in general and thus our way of working in work places. We will investigate impacts of CMC on the way we work in offices. In the next section we will explain the meaning of culture used in this research in detail and present evaluation framing (Stamper, 1988) as a conceptual framework

Effects of user experience on user resistance to change to the voice user interface of an in‑vehicle infotainment system: Implications for platform and standards competition

This study examines the effects of user experience on user resistance to change—particularly, on the relationship between user resistance to change and its antecedents (i.e. switching costs and perceived value) in the context of the voice user interface of an in-vehicle infotainment (IVI) system. This research offers several salient findings. First, it shows that user experience positively moderates the relationship between uncertainty costs (one type of switching cost) and user resistance. It also negatively moderates the association between perceived value and user resistance. Second, the research test results demonstrate that users with a high degree of prior experience with the voice user interface of other smart devices exhibit low user resistance to change to the voice user interface in an IVI system. Third, we show that three types of switching costs (transition costs, in particular) may directly influence users to resist a change to the voice user interface. Fourth, our test results empirically demonstrate that both switching costs and perceived value affect user resistance to change in the context of an IVI system, which differs from the traditional IS research setting (i.e. enterprise systems). These findings may guide not only platform leaders in designing user interfaces, user experiences, and marketing strategies, but also firms that want to defend themselves from platform envelopment while devising defensive strategies in platform and standards competition

Conceptualizing Time and Space: Information Technology, Work, and Organization

Discussions about new forms of work and organization are typically framed by time, space, and the roles played by information and communication technologies. However, the meaning of time, space, and technology is often taken-for-granted. In this paper, we explore these concepts by first developing a set of constructs and, second, presenting some initial theorizing on the relationships among these constructs. To do so we represent time and space as socially developed constructs of temporal and spatial relations. We conceptualize a func- tional view of information and communication technologies. And, we characterize work as varying by two characteristics: the level of worker interdependence and the degree of work autonomy. Integrating these five constructs into an initial framework allows us to theorize that new forms of work are moving toward four distinct forms, each with particular spatial, temporal, and information technology characteristics

How Technology Shapes the Actor-Network of Convergence Services: A Case of Mobile Banking

The continuous advancement of mobile technologies offers an opportunity for mobile carriers and banks to offer mobile banking services. However, such convergence of services from mobile carriers and banks raises many complex issues, particularly because it requires alliances among the actors who have different and sometimes conflicting interests. Using the mobile banking sector in Korea, this paper examines how the alliances between mobile carriers, banks, and other related parties are formed, and analyzes how technology affects competition and collaboration among them when a new convergence service is created by two, previously unrelated industries, in this case, by banks and mobile carriers. In so doing, we use the actor– network theory (ANT). As ANT helps analyze how actors form alliances and enroll other actors including nonhuman actors (i.e., technology) to secure their interests through the use of the technology, there is a fit between ANT and the emergence of new, converged services. This paper shows that it is technology that shapes the actor–network of convergence services, and that competition between banks and mobile carriers in mobile banking is about how to inscribe their interests in a given technology and thereby who can translate customers into their own network

Applying stakeholder theory to analyze the diffusion of broadband in South Korea

노트 : European Conference on Information Systems (ECIS

Applying Stakeholder Theory to Analyze the Diffusion of Broadband in South Korea: The Importance of the Government\u27s Role

Government has an imperative role in the diffusion of technology. In this paper we outline how this role is fulfilled utilising a theoretical perspective. The stakeholder theory analysis and the framework regarding innovation that has been developed by King et al support the theoretical view. The empirical evidence has been provided by the experiences of research that was conducted by observing, interviews and referring to archival documents upon a visit to country that is well ahead in its time in broadband diffusion and deployment. A total of 10 organisations that included facilities service providers, content providers, research institutions, think tanks and government departments were visited and intense 2 hours of interviews were undertaken. The conclusions to be drawn are initially that stakeholder analysis is particularly beneficial in identifying the levels of communities that will be affected by the deployment of broadband. Second, a government vision that can be supported and also carried forward by all the members of the country is particularly essential. There are other various factors also identified and described within this paper, but the one that stands out utmost is the government vision and its persuading powers

The Family Purchasing Process of Broadband Internet in Australia

This study investigates the purchase process of broadband internet among 10 Australian families. The objective of this study was to explore the collective decision-making process of families that led to the purchase of broadband. The findings of the research project is the model of the Family Broadband Purchasing Process which maps the critical events, the interplay of family roles and influencing factors that lead to the decision to purchase broadband. The findings from the study can be used to leverage current marketing strategies and contribute to a greater understanding of the lack of demand for broadband

Temporal implications of electronically mediated business procedures on organisational work: EDI applications in trade.

The thesis begins with the sociological proposition that time is socially constructed. As such, time interacts with, and is affected by anything that makes up the social world. Information technologies have become an essential element of contemporary organisations. This is a study of how information technology affects the temporality of work in organisations. To address the question, we conducted case studies in organisations where temporal impacts of KTNET, an EDI application, were investigated and their sociological and organisational implications were analysed. Six dimensions of temporal order (duration, sequence, temporal location, deadline, cycle and rhythm) were employed to describe temporal changes in the work under study. Five major findings emerged from the case studies. - KTNET increased the flexibility in some export administrative work. - The distinction between internal and external flexibilities was more difficult to discern than expected. - KTNET increased the polychronicity of some workers in organising their work time, which contradicts the result of a previous study; close scrutiny of the two results leads to the theory of a temporal symmetry in which information technologies provide a temporal symmetry either between temporal behaviour of events/tasks and temporal behaviour of workers, or between different work groups' temporal behaviour. - KTNET tended to affect social relations between individuals or functional departments. - Finally, new temporal adjustments, especially of temporal location, were made between transacting organisations. The study increases knowledge in information systems research by raising a fresh issue of how computers affect temporality in organisational work and initiating a study on cultural impacts of information systems which could be applied in practice. It also makes contributions to management and organisation studies on temporality by devising a new classificatory scheme of studies on time and building a theory of temporal symmetry